Nokia Launches Agentic AI For Home And Broadband Networks

Nokia announced on 12th May that it has launched new agentic AI capabilities for home and broadband networks, adding AI agents and natural-language interaction across its Altiplano, Corteca, and Broadband Easy platforms.

According to the company, the new capabilities are designed to support telecom providers across customer care, network engineering, operations, sales, and field technician workflows. Nokia said the tools can be used for planning, rollout, service qualification, installation support, automated diagnostics, root-cause analysis, outage prevention, and troubleshooting across broadband networks.

The launch draws on experience from more than 600 million broadband lines deployed worldwide. It Operators could use the system to push first-contact helpdesk resolution rates above 50 percent, qualify network incidents within five minutes, and reduce repeat visits to construction sites and connected homes by 50 percent.

Operators will be able to choose their preferred large language models and integrate their own data sources, applications, and interfaces into the system. This approach is intended to support compliance, data sovereignty, and vendor independence for telecom providers deploying the technology.

The release places agentic AI inside fixed-network and broadband operations rather than limiting it to customer-facing interfaces. The offering is intended to help operators automate more parts of broadband delivery and network management across the full service lifecycle.