India’s GCCs Are Betting Big on AI and Collaboration for What Comes Next

By Igor Omilaev on Unsplash

Global Capability Centres (GCCs) in India are quietly reshaping their playbook. A new wave of leaders is making AI a top priority, with more than half planning to turn it into a core function over the next three years.

This isn’t just about adopting new tools. It’s about scale, resilience, and staying relevant in a market that’s evolving faster than ever. AI is moving from pilot projects and productivity boosters to something much deeper — a way to reimagine how these centres operate and grow.

Turning to Academia for Fresh Thinking

GCCs are also reaching out beyond the boardroom. Partnerships with universities and research institutions are becoming a powerful part of the mix. These collaborations help fill critical talent gaps, spark innovation, and bring academic rigor to fast-moving AI initiatives.

By bringing academia into the fold, GCCs aren’t just training the next generation of AI professionals. They’re building stronger ecosystems where knowledge and practical application can meet halfway.

Collaboration Is the Safety Net

The global technology market is facing its share of uncertainty. Budgets are tightening and priorities are shifting. But GCCs and IT service providers are finding ways to adapt through collaboration. Working together across companies and industries is helping them balance risk, share expertise, and stay competitive when the ground beneath keeps moving.

This mix of collaboration, research, and responsible AI adoption is giving India’s GCC ecosystem a solid footing. It’s less about reacting to global challenges and more about shaping what comes next — smarter, faster, and more connected.